Privacy Policy

Depending on the nature of your interaction with Perfect Choice, we may collect the following categories of information:

1.1 Personal and Identity Information

• Full name.
• Date of birth or age (where required for driver eligibility verification).
• Mobile/WhatsApp phone number.
• Email address.
• Residential or correspondence address.
• Government-issued identity proof details (e.g., Aadhaar, Passport, Voter ID).
• Aadhaar details where voluntarily provided and legally/operationally required.
• Passport details (for international travellers and NRIs).
• Driving Licence details and copy.
• International Driving Permit (IDP) / International Driving Licence details where applicable.
• Other information reasonably required to verify identity and legal eligibility to operate a motor vehicle.

1.2 Booking Information

• Vehicle model selected.
• Pickup and return date, time, and location (e.g., Airport, Mangaluru City, Railway Station).
• Rental duration and chosen kilometre package.
• Additional driver details (if authorized).
• Special requirements or travel preferences.
• Booking, rescheduling, and cancellation history.
• Customer rental history with Perfect Choice.

1.3 Payment Information

• Amount paid and transaction dates.
• Payment method and payment status.
• Transaction reference / UPI reference numbers.
• Refund status and processing details.

1.4 Vehicle Inspection Information

To protect both the Customer and Perfect Choice, we may capture and collect photographs, videos, and checklist records showing:

• Vehicle exterior and interior condition.
• Pre-existing scratches, scuffs, or body marks.
• Fuel level indicator and odometer reading.
• Vehicle accessories, spare tyre, toolkit, and document pouch.
• Return inspection status.

1.5 Communication Information

When you contact us through Phone, WhatsApp, Email, or Website Forms, we may retain communications necessary to manage your enquiry, booking, or roadside assistance:

• WhatsApp chat messages and audio notes.
• Booking confirmation messages.
• Support tickets, complaints, or feedback.

Information may be collected directly or indirectly when you:

• Visit or browse our website (perfectselfdrivecars.in).
• Submit a vehicle booking or inquiry form.
• Contact our customer desk via phone or WhatsApp.
• Submit identity and driving documents for verification prior to vehicle handover.
• Take handover or return a vehicle at Mangalore Airport or our Bondel office.
• Make advance payments, rental fee payments, or security deposits.
• Request a rental extension or report a breakdown/incident.
• Provide customer reviews or feedback.

We may also receive information from verified third parties where necessary for booking, payment processing, insurance claims, or legal compliance.

We use your personal data strictly for legitimate operational, contractual, and legal purposes, including:

Booking and Rental Management

• Processing booking inquiries and confirming vehicle availability.
• Verifying customer eligibility under self-drive rental regulations.
• Preparing lawful commercial rental contracts and gate passes.
• Managing pickup, airport delivery, and drop-off logistics.
• Processing extensions, cancellations, and deposit refunds.

Identity and Driving-Licence Verification

Ensuring that every driver possesses an authentic, valid driving licence and meets our minimum age requirement (21+ years) in accordance with the Motor Vehicles Act.

Vehicle Safety and Fleet Security

• Protecting vehicles against theft, unauthorized sub-letting, or misuse.
• Conducting incident and accident investigations.
• Maintaining documented records of vehicle condition before and after rentals.

Payments and Accounting

• Processing rental payments, security deposits, and refunds.
• Maintaining statutory tax invoices, GST compliance, and financial records.
• Resolving payment, toll, or excess-kilometre adjustments.

Customer Support & Roadside Assistance

• Sending booking confirmations, car details, and pickup directions.
• Providing 24/7 emergency roadside support or breakdown assistance.

Legal and Regulatory Compliance

• Complying with statutory transport authority regulations and police verification requirements.
• Facilitating insurance claims processing in the event of an accident.
• Defending legal claims or responding to lawful authority warrants.

Personal data may be shared only under strictly limited circumstances with:

• Trusted Service Providers: Secure payment gateways, IT hosting infrastructure, communication tools, and accounting partners who operate under strict confidentiality.
• Insurance Companies & Surveyors: In the event of an accident, damage, third-party claim, or theft, relevant documentation is shared with underwriters and licensed insurance surveyors to process claims.
• Law Enforcement & Government Authorities: When required by statutory notice, court order, or police request (e.g., traffic e-challans, crime investigations, or accident reports).
• Professional Advisors: Legal counsel, auditors, or chartered accountants for compliance and accounting duties.

Under Indian transport guidelines for commercial self-drive vehicle rentals, identity verification is mandatory before vehicle dispatch.

We use such government ID records strictly for:

• Validating the renter's identity and driving qualifications.
• Preventing fraudulent bookings and unauthorized vehicle operation.
• Insurance policy eligibility and claims validation.

Customers are advised to share only requested verification proofs. Where legally and operationally feasible, records are stored securely and not retained beyond necessary statutory compliance periods.

For international tourists, foreign nationals, and Non-Resident Indians (NRIs), we may collect:

• Passport copies and visa/entry stamps.
• International Driving Permit (IDP) or valid international driving license.
• Indian contact details and overseas residential address.

This information is processed exclusively for legal compliance with Indian Motor Vehicle regulations and seamless airport handover coordination.

Vehicles in our fleet may be equipped with GPS tracking, telematics, or remote immobilization technology for legitimate operational and safety reasons, including:

• Vehicle security and theft prevention.
• Assisting emergency roadside recovery and breakdown support.
• Monitoring out-of-bounds or prohibited usage (such as driving on beaches or unauthorized off-roading).
• Accident analysis and insurance claim verification.

Our website may utilize standard browser cookies and analytics scripts to:

• Ensure fast page loading, security, and responsive layouts.
• Remember booking form preferences and session state.
• Analyze aggregated website traffic and visitor performance metrics.

You can choose to disable or clear cookies in your web browser settings at any time without impacting your ability to browse our fleet.

To provide instant, convenient assistance to customers in Mangalore and travelers arriving at the airport, we actively use WhatsApp, Phone, and Email.

When communicating over third-party platforms (like WhatsApp/Meta), communications are subject to end-to-end encryption protocols and the respective platform's privacy policy. We retain chat records strictly for booking fulfillment, confirmation, and customer service.

Perfect Choice implements technical, administrative, and physical safeguards to protect customer records against unauthorized access, loss, alteration, or misuse. These include:

• HTTPS/SSL encryption across our website.
• Restricted staff access to KYC document archives.
• Secure, password-protected digital repositories.

Customers are advised not to transmit sensitive credentials (like bank PINs or CVVs) over unencrypted messaging channels.

Personal data is retained only for as long as necessary to accomplish the purpose for which it was gathered, including:

• Managing the active rental and vehicle return.
• Fulfilling statutory commercial vehicle record-keeping and taxation requirements.
• Resolving potential post-rental traffic e-challans, tolls, or insurance claims.

Once the applicable retention threshold expires, records are permanently deleted or securely anonymized.

Under applicable data privacy laws, customers have rights regarding their personal information, including:

• Access: Inquire about what personal information we maintain regarding your account.
• Correction: Request updates or corrections to outdated or inaccurate information.
• Deletion: Request erasure of non-essential records (subject to mandatory legal, accounting, and motor vehicle statutory retention obligations).
• Opt-Out: Unsubscribe from promotional messages at any time.

To exercise any privacy right, contact our privacy desk at [email protected].

The Customer is responsible for ensuring all contact details, identification documents, and driving licences provided are authentic, current, and valid.

Providing altered, fraudulent, or impersonated documents will lead to immediate booking cancellation, forfeiture of deposits, refusal of handover, and potential reporting to law enforcement authorities.

Our website or chat conversations may contain links to external web resources (such as Google Maps, payment gateways, or tourism portals). Perfect Choice is not responsible for the privacy practices, content, or cookie policies of third-party platforms.

We may occasionally share seasonal offers, festive discounts, or fleet additions with past customers via WhatsApp or Email.

You may opt out of promotional broadcasts at any time by replying "STOP" or notifying us. Opting out of marketing will not stop essential transactional messages regarding your active bookings or roadside assistance.

Our self-drive rental services are strictly designed for adults aged 21 and above holding a valid driving licence. We do not knowingly collect personal information from minors.

Perfect Choice reserves the right to update this policy periodically to align with fleet improvements, technological advancements, or legislative updates in India. The revised policy will be posted on this page with an updated effective date.

If you have any questions, feedback, or data requests regarding this Privacy Policy, please get in touch with our team:

By using the Perfect Choice website, making an enquiry, booking a car, submitting documents for KYC verification, or taking possession of a vehicle, you acknowledge that you have read, understood, and agreed to this Privacy Policy.