Cancellation & Refund Policy

1. Once a booking is initiated and confirmed, the chosen vehicle is immediately locked in our reservation system and removed from public availability for other travelers.
2. Any cancellation request must be submitted in writing via WhatsApp (+91 91642 77477) or email within 30 minutes of placing the booking.
3. If notification is received within the 30-minute window, the booking advance will be processed for refund (subject only to standard payment gateway or banking charges).
4. If the cancellation is requested after 30 minutes of booking, the reservation is treated as fully confirmed and committed, and no refund of the booking amount will be issued.

1. A grace period of 1 hour from the scheduled booking start time is provided for customer arrival.
2. If the customer does not arrive and fails to communicate within this 1-hour window, the system automatically cancels the reservation.
3. In such an event, the booking fee is non-refundable, and the booked vehicle is immediately released back to the general fleet.
4. If the customer subsequently arrives after the 1-hour window, the original booked car is not guaranteed; the Renter will have to select from any other currently available vehicle in our fleet.

The rental period cannot be reduced once the trip has commenced or is confirmed. Even if the Renter decides to return the vehicle early or reduce the booked days, NO REFUND will be applicable for the unused duration.

1. A payment made by the customer is sufficient to block/reserve the selected vehicle, subject to availability.
2. A booking becomes fully confirmed only after the required customer documents (valid Driving License, original ID proof) have been verified by Perfect Choice.
3. Once a vehicle has been blocked for a customer, it is taken off our live inventory for that rental period.

Where feasible, Perfect Choice may permit customers to reschedule their rental dates subject to vehicle availability:

• Rescheduling requests must be communicated as early as possible before the booking start time.
• Rescheduling is subject to vehicle availability in our fleet for the revised dates.
• Any rate difference for weekend, peak season, or model upgrades will be applicable.
• Rescheduling approval remains at the operational discretion of Perfect Choice.

Vehicle handover will be refused and the booking cancelled if the customer:

• Fails to produce original valid Driving License and original ID proof (Aadhaar / Passport).
• Presents expired, photocopied (without originals), or unverified documents.
• Fails to meet the minimum age criteria (21+ years) or statutory legal requirements.

Where handover is rejected due to customer failure to provide required valid original documents, standard cancellation terms apply.

In rare, extraordinary events (such as unforeseen mechanical damage, sudden accident before delivery, or regulatory mandates):

1. Perfect Choice will immediately offer an equivalent or upgraded vehicle in our fleet; or
2. If an alternative vehicle is unavailable or unacceptable to the customer, a 100% full refund will be promptly issued.

1. Eligible refunds (notified within the 30-minute booking window) are verified and processed promptly.
2. Refunds are credited back to the original source of payment (UPI, Bank Transfer, Debit/Credit Card).
3. Bank/gateway settlement usually reflects in the customer's account within 3 to 7 working days.

The refundable security deposit is strictly intended to cover liabilities during vehicle possession.

If a booking is cancelled prior to vehicle handover, the refundable security deposit remains completely intact and will be returned 100%.

To ensure your cancellation is logged within the 30-minute window, immediately reach out through our official channels:

* The official timestamp of your WhatsApp message or email determines refund eligibility.

For immediate cancellation, rescheduling, or booking queries, contact our desk: